Independent Provider Standards

Review the screening and transparency standards we expect from independent providers receiving water damage calls.

Referral disclosure: we are not the restoration contractor. Your call may be routed to an independent provider, and we may receive compensation.

Independent providers receiving calls should identify their company clearly, describe credentials honestly, explain scope and pricing before authorization, and follow applicable safety and professional requirements.

independent provider standards — Moisture inspection and documentation should follow the actual materials and conditions.

Expected standards

Clear company and technician identity
Licensing and insurance information where applicable
Written or documented scope and pricing
No guaranteed insurance coverage
No pressure to approve unrelated work
Respect for cancellation and access rules

These standards are expectations, not a guarantee of provider performance. Customers should verify documents directly and report concerns.

Before work begins

Ask who will arrive, what will be inspected, how emergency charges work, what equipment or demolition is proposed, and which repairs are excluded. Keep copies of estimates and communications.

independent provider standards: related resources

Review our safe first-step checklist, learn how the independent-provider call works, or browse Miami-Dade service areas. For official address-level flood information, use the FEMA Flood Map Service Center.